At LUCINDA, we work hard to meet your expectations, ensure your comfort, and provide you with an easy and smooth return and exchange experience.
Return and exchange period:
- Return: Within 3 days from the date of receipt
- Replacement: Within 7 days from the date of receipt
Subject to conditions:
- The product must be in its original condition with all accessories.
- It has not been used, cleaned, or tampered with.
- The stickers are not removed.
- The period must be within the permitted period.
Shipping fees
- The customer bears the shipping fees in the event of an exchange or return.
Shipping is free in the following cases:
- manufacturing defect
- Receiving a product different from what was ordered
- Product difference from store description
- Product out of stock due to technical glitch or stock pressure
Products on offer:
- The entire offer must be returned, only a portion of it cannot be returned.
- If the product includes free shipping, the shipping cost will be deducted upon return.
Payment and refund methods:
- Cash payment: The amount will be refunded after deducting the shipping.
- Payment by card or bank transfer:
-Bank transfer: within 14 days
-Credit card: within 20 days
- Refund will be made after receiving the product and ensuring its condition.
Cancel order:
- If the order enters the fulfillment or shipping stage, it cannot be modified.
- The customer can refuse to receive or request cancellation, and the amount will be refunded within 14 days of our receipt of the product.
Important notes
- Keep your order or invoice number.
- To contact us: WhatsApp +966530130233 (We respond within 24 hours)
We are always happy to serve you ️
LUCINDA Team
